I sure do hope that the company you work for operates at a 99% efficiency .

are u working for FireFlyz? Just curious.

Go to Trade and Consumer Affair and lodge a complain. Bring them on to COnsumer Court and get compensation. Fight for your right my friend. I have had my case w another company and they compensated me because i complained to the ministry

Once we missed our flight when we had to collect our online purchased tix from the ticketing office on Level 3. That was our first time buying online coz we usually buy over the counter.. was really surprised when told we had to take a queue number to line up like the rest of the people there who were buying their tix. Looking at the long queue, I told the staff that we’re bound to miss our flight if we were to wait on. Of course, our pleas fell on deaf ears and true enough, we missed the flight. That was when the TAI CHI began. This staff pushed the blame on that staff.. that staff then pushed the blame on another staff, etc.. and when I said I wanna talk to the person who can solve my problem, I was directed to Person A who directed me to Person B who directed me to Person C, wtf.

The customer service manager, En Da*d sucks like hell too, don’t bother talking to that idiot. What pissed me off is.. why bother purchasing my tix online when I have to line up just to COLLECT my tix just like everyone else who was lining up to BUY their ticket? I might as well don’t buy online, just go to the ticketing office to buy since either way also have to line up, wtf. Should at least have a special counter for tix collection if they dun wanna go paperless for online transactions, but I suppose those dumbos are too stupid to be this advanced. Before I left the mamager’s small room, I told him straight to the face that.. no wonder MAS is not improving, suffering from loss in fact. People are aiming for paperless transaction now and you’re doing double work/step. Even a budget airline like AirAsia can do it better than you people here…and I haven’t even mention about the standard of your customer service yet… tsk! tsk! tsk!

my 8.30am flight was changed to 2pm, without anyone informing and they CLAIMED that they sent us an SMS. FUCKING LIARS LAH !

and the staff was damn rude ok! jeling my friend and i. freaking pissed okay !

support air asia !

and
izza “its because the ppl in sabah&sarawak dont get internet connection in all areas..unlike in west msia.and most of the travellers are from rural areas and those who dont use internet daily..”

Wtf. Is that fair? you’re mad at FAX but that doesn’t give you reason to assume that about east malaysians. What has complaining about bad service got to do with internet connection anyway?

aih dont like that la. maybe aeroplane is his second transportation to like i dunno. hell wtf.

http://danielocean.wordpress.com/2008/07/24/real-disappointed-customer-email-replied-by-fireflyzcommy/

or

http://thelastsamurai.multiply.com/journal/item/786/Real_Disappointed_Customer_Email_Replied_by_Fireflyz.com.my

But then again, what should you expect from LCCT airlines la. Doesn’t it stand for Low-Class Carrier terminal?

*hackingcough* death from lame joke *wtfed till die*

Toro/Alamak/Superman: I wonder why you guys are so bitter about AirAsia… is it because you’re all working for a certain airline company hmmn…

toro | IP: 203.142.33.28
Alamak | IP: 203.142.33.28
superman | IP: 203.142.33.28

if you’re asking if any of us have gone overseas, three of us are studying in the US, one is studying in the UK and the other two have PRs in Australia.

What makes you think that we are writing letters full of wtf’s to complain? If you can think of something like that I fear for your mind. This is Suet’s personal blog and she has every right to express her anger in any way she wants.

Are you working for Firefly? I have taken AirAsia many many times before, 4 years ago I used to fly AirAsia to Singapore/JB every week, and I never had a problem with them. The first time I took Firefly, they canceled our flight. How else do you expect us to react?

I’m sorry if my comment is too difficult for you to understand. I would type it in Chinese or Malay for you if I could be bothered.

i’m not sure if u guys know this but one of the reasons why most of the Fireflyz aircrafts are down is because of FAX. FAX was the subsidiary company of AA..they dont service their aircrafts and LOADS of flights got cancelled..wonder why there is no complaints about FAX?its because the ppl in sabah&sarawak dont get internet connection in all areas..unlike in west msia.and most of the travellers are from rural areas and those who dont use internet daily..i dare say there is only 40% of the travellers who knows about blogging..

there was a time when an aunt of mine got stranded in Mulu for 2 days because of aircraft breakdown..imagine, living in the jungle..have to pay ur own accommodation and food..got some more stories on the aircraft wheel..the aircraft wheel burst while taxi-ing..holy cow!imagine how the incident frightened the pax!

a lot of bad effect lah when FAX operating..some of my friends are working for FAX(pilots) that time and they always complaint about their salaries..know y?coz when the flights r cancelled, they dont have flying allowance..a friend of mine once got attacked by the pax coz the pax thought that the pilots are the 1 to be blamed when the flights are cancelled/delayed..aiya.

the other party to be blamed is the Azimat guy…this 1 is cilaka…say sweet things as if the company belongs to him..senang2 say pay compensation…cheh!i hate these ppl..maybe fireflyz should send their staff for courses..eh, no..they should just terminate these stupid ppl.!

this is a long comment..chill ok suet..i know how u feel..been through the same situation with FAX(cilaka AA!@#!$!%@^*)!

I’m not supporting fireflyz here..just posting my opinions and letting u know the situations..

p/s: FAX never informed their pax when the flights got delayed/cancelled.u only found out when u reach the airport..Keep on defending urself ok suet!ask for the compensations!!!

pps: and oh..maybe that azimat say like that coz he assumed that u guys are just the normal teenagers who dont take matters seriously..i hate it when ppl judge young adults that way..its NOT FAIR.

if you cant speak proper english try to write in simple english and write it short so people understand you

like this ——> hi . i am toro . i think you are wrong . i think air asia sucks . firefly is okay . why you so rude? malaysia should support malaysian product . i dont know what domino’s effect mean but i die die must put in my comment .

let me tell you; it’s people like YOU who completely destroys the image for the whole male community in malaysia for me.

toro: here’s an idea – maybe YOU should read her entry properly before thinking that we didn’t do what we were supposed to. you’re insulting us by saying it’s our virgin experience on a plane blabla well i’m hurling another insult back at you – it seems like this is your virgin experience trying to type english and you are doing a very bad job at it.

For Air asia,
where is my refund??

wtf for the champion of the low cost airline. cheh.

toro, perhaps you did not read my post carefully. i booked this flight TWO months ago, it was supposed to be around 4pm. I found out it was delayed to 10pm four days ago from my hotel, not from the airline.
i only found out that it was delayed again from the airline the morning of the flight itself. they did not try to reach me, i only got a lousy sms that didn’t have any info other than the delay and a number that was perpetually busy.
nobody wanted this to happen, especially not us who were clearly more affected than the airline itself.

i’m a very frequent flyer as well and when my flight was delayed for more than 3 hours in the states, i was given $300 in compensation. ergo, i’m expecting the same treatment from firefly. budget airline or not, malaysian product or not, i’m still a paying customer.

alamak, i don’t understand your comment at all. Are you talking about me? are you disturbed by my ‘rudeness’ and my ‘wtf’? what is FFF? omg your comment is completely indecipherable.

I have no comment, but i have comment on the blogger, she is * wtf* so rude and i thought the blogger was a guy…

come on girl, u r damn rude, this is not a proper manner to express ur anger…i feel shame on u for keep being *FFF*

and besides, airasia is a malaysian company too. we (and i mean us 6 who were on this trip) had a terrific experience with airasia on the way back from terengganu, that’s why we’re full of praise for it.

Now is the customer centric world, everyone are trying hard to keep their customer as well, who want to make their customer angry? right?

I m standing in the neutral, MAS, Firefly, Air Asia, nobody are intend to left their customer behind.

cheers

mei, sigh at least it wasnt cancelled lor! unlike firefly >=(

racoon, i think airasia is much better!!

jam, amir hafizi!! he was damnnnn nice!

jayelle, haha he damn witty la i’ll write about that later! i damn angry la started scolding the staff wtf so other ppl gathered around and asked me what happened muahah

sandii, ya customer service is nothing to them ok! they don’t even care! haihhh

linsey, ya i hope so too!

jesushatesyou, no he doesn’t cause he’s dead.

walla, grr!

tze, siao one wtf

aw, firefly can gulung tikar wtf

mortiya, isit?!?!? stupid firefly should learn from them! 9 hours delay then cancel ok1

hw, ya airasia sooo much better!

devina, yeah in US it’s quite bad too but at least i get compensation the last time my plane was delayed!

pinkpau, yala damn stupid! my money ok
T______T

jam, damn stupid haih

aud, i want my money back!!!!!! ya i will ask cheras ppl for help they bo kia si one wtf

steph, yeah exactly, can’t believe they’re still finding excuses for their behavior. how can they cancel on the day of the flight itself right!!

crash, ya firefly doesnt even give us hotel stay or anything and expect us to find our own place! how ridiculous! im gonna complain to whoever i see from now on!

michelle, not angry edi just wanna get my money back T_______T you know how important money is to me wtf if they die die dont give i die die wont give up also. EH NO WONDER I DAMN HEATY THESE DAYS!!! got headache summore whole of yday shit man must add that to the compensation list!!

hayley, firefly la damn stupid!!!

cherwee, yeah i will!!!! grr!

after reading the club’s entries, i swear lah, not gonna touch this fireflyz with a ten-foot pole wei.

don’t angry anymore ok *sayangs*
er, no, wait, have to keep the flames of righteous indignation stoked aldo to continue the battle. er, let me amend that to: don’t very angry all the time ok *sayangs* wtf.

if very angry all the time hor, bad for health wtf. panas dalam wtf. yit3 hei2 wtf.

i have been through cancelled flights and all, but usually they will put you up in hotels and food vouchers in addition to your next flight home.

you should complain to The Star of CAP (consumer association of penang) about MAS/Firefly service. you might want to point to them that even tho firefly is a budget airline, they are associated to MAS also. so a black eye to firefly, would also mean a black eye to MAS..

anyway, good luck in getting your money back. i bet you, aud,tze,jam, baz and all would get your readers support…

i’ve heard of some misses by the main carrier as they cancel flights if there are only a few people who booked the flight. while that’s annoying on it’s own, i was told that they cancelled it within a reasonable notice period.

thanks for sharing this. sticking to air asia for budget.

IF THEY DON’T GIVE US OUR MONEY I AM GOING TO WRITE TO THE STAR HOTLINE.

AND THEN I AM GOING TO WRITE TO TONY FERNANDEZ.

AND THEN I WILL ASK TZE’S UNCLE FOR HELP WTF.

national budget airlines are always like this !! when i was in US, Delta’s (or smth cnt remember) staffs were being asses too !

hate national budget airlines x(