Back story again if you didn’t read my previous long entry. Basically, I had a very bad experience with Firefly and blogged about it right. THEN, there were these two fellas by the name of TORO and ALAMAK who started bashing me saying that I’m rude and that I didn’t check with Firefly properly before flying. From their ip addresses, they are apparently from the same company.

That is not all! Later, another commenter by the name SUPERMAN said something about how Airasia isn’t as good as well. He also has the same ip address…coincidence? I think not.

Anyway, I didn’t give two hoots about them since their english is so bad and I didn’t fully understand what they were trying to say anyway. So, I went out for lunch and came back to see another 3 comments from the same person (same email address, same IP) but with different names.

First he called himself TORO and said we were bought by Airasia. Then he called himself JOJO and said I’m a bitch and he wanted my number. THEN, he called himself VIVI and agreed with me that he had the same bad experience too?!?

Keep in mind these are all the same person, disguising himself with different names.

It’s ok this is where it gets reallyyyy interesting..

Google Queen Jiameei then found out that one of the commenters’ email address leads to more clues..he commented in this photoblog before under the same email address and not only that, we also found out from an online classified that…



So, from there, I got his full name, phone number AND address! omg google rocks.

I was already pumping with adrenaline wtf and wanted to find out more about these people. Why were they so gung ho in bashing me in the first place? Who are they?? Why are they bashing Airasia too?


I googled his full name and phone number and found out that he actually works for firefly………………


Seriously I don’t know whether I should laugh or cry T__________T

do firefly actually pay these people to read blogs/forums and see if anyone writes anything bad about them and ask these people to further bash these poor customers who were cheated and just wanted to warn other people too?

aren’t these firefly staff supposed to give legit support and explanations instead of bashing people like that?

hmm do you think I’ll get in trouble for exposing them? First of all, they are the ones who came to MY personal blog and said I’m wrong in complaining about firefly and I should write it to the right person with proper english with solid proof instead of my saliva?

Sigh seriously. YO you firefly staff! listen here! Please read this before you further miscontrue my post. First of all, we are not mad that firefly had technical problems with their plane and thus they had to cancel the flight. BUT  we were mad because we were NOT informed of the cancellation and had to find that out ourselves. Plus, Firefly did NOT take care of us, did NOT advise us with other alternatives nor did they try to repent for their mistakes.

What they did do however were, they tried to give us more excuses on why the plane was delayed, they told us how they always make an effort to take care of their customers by transporting them to other alternative flight arrangement and then tried to buy us off by offering us a ONE way ticket to any domestic destination valid for 3 months.

1. Firefly DID not take care of us, there was no effort in their part whatsoever. There wasn’t anyone there to tell us what to do, noone to tell us to take the next flight, noone to tell us that the flight was cancelled due to technical problems.

What were we supposed to do? The next firefly flight is at 8am the next morning, the airport closes at 11pm so SHOULD WE STAY ON THE STREETS?? The town was 30 minutes away, there weren’t any taxis in sight at all and we didn’t have much money left.

2. ONE way ticket??? Dude, cheat us already somemore wanna earn our money?!!?!? If one way then we still have to buy the other way what! There is NO way I’ll ever fly with firefly again.

3. please tell your staff to not leave their email address when they want to flame someone


sigh please just give us back our money and let me get on with posting my redang pictures T_T


  1. Kaede Lockhart says:

    =P That firefly staff surely pathetic one.

    Already cheated people’s money, and not try to cover it. So irresponsible, if I’m one of the customers, I will make them pay or else goodbye firefly, their beloved company go disappear.

    D= Aww.. I so want to see your redang pictures. Tell us, did you have lots of fun there? (not to mention the cheap service irresponsible Fireflyz *sighs*)

  2. Dr. Tan says:

    Wah, somemore want to flame people.

    sibeh jialat lah like that.

    One thing the company is not doing well is because of the ‘Fire’ word.

    Apparently its not good to have the name ‘fire’ in company names, according to Chinese belief.

  3. chris tock says:

    hahahahha after this hopefully blogosphere would know what to do and let their business “FLY” OFF! wheeee 😀

    (wonder if their CEO would come and officially make a statement, just like I know Datuk Tony would 😉 )

  4. Vincent Leong says:

    Well, I flew with them a week back and they had to reschedule my PEN-SZB flight and transfer my SZB-PEN flight to MAS.

    IP address and real names would not be sufficient to nail them but I sure hope those fellas who commented at your blog did not represent their company in any way. They’d be in for trouble if they did so.

    The worrying thought is that I already booked a round-trip flight with them for a very important professional certificate examination in KL in September.

  5. Pearly says:

    Wow ! Maybe can try to contact “Media” to publish this issue if they still continue to bashing you, headline should be “FireFly staff xxxx…”

    Support u guys always =)

  6. tze says:

    jammie the google queen! all hail her!

    HAHAHAHAHA WHY THEY SO FUCKING STUPID HAHAHAHAHAH eh i swear this is so unprofessional of them and they can go to jail ok. let me like compile a long list of what truly happened and mail it to every single paper there is. or mail to fail dot com WTF

  7. cfc says:

    I think they posted the mail because they saw “will not be published” lol…wtf la.. XD

    so noob also got one? XD can’t believe it… all hail suet! XD STFH..

    Firefly Airline…go back to your Kuala Selangor la… don’t learn people open airline company.. go “bela” firefly… if u’re lucky enough…u won’t get eaten by crocs or even worst.. biten by firefly! haha XD…

    Pathetic Firefly staff…mess with celebrity bloggers lagi XD XD…

    but too bad i also use blogger…can’t trace watever comments address…

  8. Anonie says:

    there are only two possibilities why the email address was left:

    a) “he” is a regular reader of your blog and get angry of your previous post and flame back on the comment box while forget deleting/replacing the original email address. check your comment history see?

    b) complicated. there is someone who is boh song of firefly too or rather boh song that particular “he” and thus purposely put on that email address and flame blindly with a few comments, which so you can trace back (after notice google queen jammie existence) and leading you to write this post. (which self-explain one of the comment he/she shared the same bad experience as yours! Right, Vivi?)

    normally flaming ppl will extra care on such thing about email address especially such lousy ppl!

    p/s: “he” must be divorced with you (after firefly fails him) and you really don’t hope “he” sell out your old sweet home right, Vivi?


  9. tw says:

    LOL, this is getting rather interesting.

    I can’t wait for further updates.. hahaa..

    there goes firefly’s business.. result of screwing up a blogger’s holiday.. O_O

  10. Baz says:

    michael: you must be pretty dumb to say that. obviously, we’ve already tried most avenues in contacting them. we called, emailed, and even visited the “office” at the subang airport, but we have yet to receive a satisfactory response. that’s why we’re blogging about it now. learn some tact, boy.

  11. Simon Seow says:

    Come on la. If someone wrote about complain about the services or products of a company, a company with good PR and customer service, would have send you an apology letter or some freebies already lor.

  12. luxen says:

    Just curious, you said they shared the same IP address. Is it possible it could be a free wifi IP that people are using to write the comments? Probably their staff but all of them sharing the same company IP.

    Anyway, its common for airlines to never acknowledge their mistake. If they did apologize, it’ll lead to other customers abusing them. Hold the line!

    What you should do is take them to the consumer tribunal. Sumbit all proofs. No need lawyer one, you represent yourself.


    Its actually a very easy process.

    Also, Firefly has the same SMS announcement system as Airasia. When you buy their tickets online, you are required to put in a handphone number so they can contact you in case of delays.

    If you had purchased your air tickets with credit card, check with your card provider. Some credit card companies have travel insurance. They provide coverage if the flight is delayed.

  13. carol says:

    hahaha the firefly staff so stupid them with their engrish yang tak pass how can want to mess with you guys who have combined IQs of 4584758974982374892374, are popular bloggers with high readerships, AND google queens/kings *hails*

    this should be fun. now, where are the chips? 😀

  14. Kevin says:

    HAHAHAHAHA!!That was some stupid stuff from fireflyz staff..

    Rule no.3 thou shall not leave their email address when they want to flame someone..

    they are stupid..aren’t they?

  15. vainjupiter says:

    this is such a shame for Firefly. I hope this will make public because i believe there are many victims out there do not get to voice out their bad experience…

    i have since forwarded all of your related blog links to Msian friends via mass emails.. i want more people to know about this. this is really bad customer service, and i think you should just bring it to the media. bring it on!

  16. vainjupiter says:

    ooh, another thing is, i am not sure if you guys paid for the tickets using credit card. if so, you are able to report a dispute on the credit card, and the bank of your credit card will then investigate and reverse the transaction. normally takes about 2 weeks to reverse the charges.
    i had bad experience with Holiday Inn London Bloomsbury. I made my reservation for 26th dec 07, when i arrived to check in,apparently they did not have my reservation, hence i was not allowed to check in. So, i called my credit card right at the reception at the hotel and reported the dispute because i had paid, but was not given the service/ goods. Got the transaction reversed.Though on that night, took the trouble to check in to other hotel, bad experience though, and i really hate bad customer service, especially from some reputable companies.

  17. michellesy says:

    AHAHAHAHAAH – why people so stupid wan!

    yeah lah, dahlah cannot make it as an airline, some more try these konon ‘guerilla’ tactics to try and salvage what’s left of their reputation online…

    google queen jammie rocks btw =D

  18. Anonie says:

    btw, firefly was not even popular before this…

    why lah you are making it well known in the blogsphere?

    free ad wtf.

    afterall whether it’s good or bad image firefly will get, it’s a publicity effect. done by you. FREE!

  19. June Loh says:

    ‘sup. Got this link from Jillies and oh my god, this is GOLD. I’ll definitely be spreading this piece to everyone I know 😛

    Sorry, FailFl- I mean, Firefly. This is the DOMINO EFFECT of having such terrible post purchase services!

  20. weiqi says:

    there dunno there are now dealing with bloggers and they dunno what bloggers can do these days
    how r they going to compete in the business with this type of service.

    hope u guys get ur refund, dun take the tickets, u wun know whether u will still have chance to fly with them, u know what i mean..

  21. d'one says:

    Now this indeed hilarious!!!!
    hahaha!!! i guess the staff in firexxx were too bz spamming ppls blog thats why their service inevitably freaking bad and shit!

    All the best in the refund!!!

  22. khyron says:

    I never knew ppl could be so dumb..MSIA BOLEH!

    Such a shame that we are at the mercy of such irresponsible companies…MAS/Firefly are not the 1st and wont be the last.

    Shld just complain to the CEO repeatedly

    Infact shld write to the newspapers in the ‘Opinion’ section and see what they have to say….

  23. doublechochip says:

    Hi Suet! Thanks for letting us know about your experience. Just came back from Redang in July this year too, right before you went and my frens and I took Air Asia. No delays and everything was smooth. Was thinking of taking Fireflyz for next year’s Redang trip but I wont risk my holiday with them now!

    As for Fireflyz, isnt it time to improve your services instead of saying “It’s oklar, never mind. Everyone makes mistakes what, at least your plane didnt crash!” What typical ‘tidak apa’ attitude!

    Keep up the good work Suet and let them know that consumers have rights! Please do keep us updated on the status. Do let everyone know if you encounter anymore unethical business practices anywhere. Cheers!

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